Below FAQ are some common questions asked by customer
If you have other questions, please just send it to sales@outdoorworldonline.co.uk
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FAQ's
How quickly can you answer my question?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
Can I change my shipping address after my order has been placed?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
How long is the processing period?
Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.
Will my order come in one package?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
What happens if the product is Out of stock.
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
Can I change my address once I have place my order?
Our warehouse staff are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
Do you ship internationally?
We only ship within UK and EU countries but we are growing our wings.
I received a damaged item, what do I do?
We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
How can I track my order?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
What do I do if something is missing in my order or is damaged?
If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days prior to the delivery of your order so make sure to contact us within that time frame. To get a hold of us to assist you please either use the Contact Us tab or email us at sales@outdoorworldonline.co.uk.
